Shipping
1. INTRODUCTION
Welcome to Emart Home Improvement Centre’s Shipping Policy. This document outlines the terms and conditions related to shipping, delivery, and order processing for both in-store and online purchases. By placing an order with us, you agree to be bound by these terms.
2. SHIPPING LOCATIONS
2.1 We offer delivery services across all regions within South Africa.
2.2 International shipping is currently unavailable; however, please contact our customer service for further inquiries regarding global orders.
3. ORDER PROCESSING AND DELIVERY
3.1 Orders are processed within 2-3 business days from the date of purchase, excluding weekends and public holidays.
3.2 Once processed, you will receive a confirmation email or SMS with tracking information for your order.
3.3 We cannot be held responsible for delays caused by third-party couriers or unforeseen circumstances.
3.4 For special orders or large items, additional processing time may be required.
4. SHIPPING FEES
4.1 Shipping fees are calculated based on the delivery address and the size/weight of your order.
4.2 We offer free shipping for orders over a specified amount. Please check our website for current promotions.
4.3 For orders below the free shipping threshold, the applicable delivery charges will be calculated at checkout.
4.4 Additional fees may apply for expedited or express shipping options.
5. DELIVERY METHODS AND TIMELINES
5.1 Standard Delivery: Orders are typically delivered within 5-7 business days after processing, depending on the delivery location.
5.3 Delivery timelines may vary during peak seasons or due to external factors such as weather or public holidays.
6. DELIVERY ADDRESS
6.1 It is your responsibility to provide an accurate and complete shipping address.
6.2 We are not liable for any delays or misdeliveries resulting from incorrect or incomplete address information.
6.3 If delivery is unsuccessful due to an incorrect address, additional shipping fees may apply for redelivery.
7. ORDER TRACKING
7.1 Upon dispatch, we will send you a tracking number via email or SMS.
7.2 You can track your order through the courier’s website or by contacting our customer service for updates.
7.3 If you experience issues tracking your order, please reach out to us for assistance.
8. DAMAGED OR MISSING ITEMS
8.1 Upon receiving your order, please inspect the goods immediately. If the items are damaged or incorrect, report it to us within 48 hours of delivery.
8.2 We will work with you to arrange for a replacement, exchange, or refund if the product is found to be defective or incorrectly shipped.
9. RETURNS AND EXCHANGES
9.1 Products can be returned within 7 days of purchase if unused and in their original packaging.
9.2 Please refer to our Returns and Refunds Policy for further details on the process for returning items.
9.3 Custom or special-order items are non-refundable unless faulty.
10. CUSTOMER SERVICE
For any shipping-related questions or issues, please contact our customer service team:
Email: info@emartexpress.co.za
Phone: 031 702 5184
Address: 14/16 Chapel Street, Pinetown, Durban, 3610
Thank you for choosing Emart Home Improvement Centre. We are committed to delivering your products promptly and securely.
